Frequently asked questions

This page offers answers to our frequently asked questions. Can't find your question? Feel free to email us at info@delamar.nl.

Shows
Where can I find more information about the shows (starting time/duration/cast/rates, etc.)?

The all shows page allows you to click on any show for further details. This is where you will find all the information about the show. It is possible that the duration is not yet known and therefore isn’t published yet.

Where can I purchase programme booklets?

If programme booklets are available for the show, you can find them at the merchandise desk in the entrance hall at DeLaMar Theater.

Is there an age limit for shows?

DeLaMar Theater welcomes all ages. In principle all of our shows are suitable for (young) adults (16+) unless stated otherwise. When a show is specifically targeted at young visitors, it will be stated explicitly in the show information on our website. If no age is specified, we cannot exclude the possibility that show contains elements that some may consider less suitable for younger visitors.

Your visit
What facilities does the theater offer for hearing and otherwise impaired visitors?

DeLaMar Theater offers an induction loop. Both earphones and induction loops are available. This loop can be connected to your hearing aid. You can borrow it at our wardrobe.

DeLaMar Theater offers a number of wheelchair seats in both halls. You can book them at the box office of our theater or by telephone. Availability is subject to the size of your (electric) wheelchair. Motorised scooters may not enter the hall. You can switch to a regular chair or borrow a wheelchair. Feel free to contact us for additional information.

If you require any assistance, you can always ask one of our theater officers inside the theater. Please contact info@delamar.nl for questions or to book wheelchair seats.

I am late, what do I do?

If you have arrived after the show has begun, a suitable moment will be picked for you to enter the hall while causing minimum disturbance to the cast and the audience. If the show does not have an intermission, you may not be able to enter the hall altogether.

Is there a wardrobe?

Yes, you can hand your coat to one of the theater officers by the wardrobe. Free of charge. You can also keep your bag or suitcase at the wardrobe. An employee is always present at the wardrobe during the show.

How do I get to DeLaMar Theater and where can I park?

DeLaMar Theater is located at the Marnixstraat 402, a 2-minute walk from the Leidseplein. You can park your car in the same street, at the Q-Park Europarking (Marnixstraat 250). As a visitor of DeLaMar Theater, you will get a discount on their parking fee.

DeLaMar Theater is also easy to reach by public transportation. Several trams and buses stop in the direct vicinity of the theater.

More information about reachability.

Are you coming by bicycle? Make sure you park your bike(s) in the designated areas and racks. Bicycles parked outside of these areas may be removed.

What are the box office opening hours?

For evening shows, the box office is open from 17.00 until the start of the show. In the case of a matinee, the box office opens two hours before the show. The box office is closed when no shows are scheduled at the theater. 

Is my guide dog allowed into the theater?

An officially trained guide dog is allowed inside to guide you.

You can contact us daily to discuss seats by phone at 0900-10 10 202 (Mon through Thurs 10.00 - 22.00, Fri 10.00 - 20.00 and Sat & Sun 10.00 - 18.00 o’clock, only in the Netherlands, local rates apply).

Is it possible to park with a disabled parking permit?

Parking garage Q-Park Europarking at the Marnixstraat offers two disabled parking spaces. As a visitor of DeLaMar Theater, you will get a discount on the parking fee. This discount is only valid at the parking garage Q-Park Europarking at the Marnixstraat.

Amsterdam residents with a valid Landelijke Parkeerontheffing (LPO) [National Parking Exemption] or a valid (European) disabled parking permit (EGP), may park anywhere in Amsterdam with a digital parking permit. For visitors of Amsterdam, a day pass is available for free parking in regular parking spaces. This day pass can be obtained at one of the service points of Cition Parkeermanagement. This is also where you can request an annual digital parking permit for disabled visitors.

Keep in mind the busy traffic in Amsterdam

When visiting a show on Thursday night, Friday night, Saturday or Sunday, keep in mind that parking will take more time.

If you have arrived after the show has begun, a suitable moment will be picked for you to enter the hall while causing minimum disturbance to the cast and the audience. If the show has no intermission, you may not be able to enter the hall altogether.

Where can I spend the night in the area?

Complement your theater visit by staying at one of the Amsterdam Eden Hotels, partner of DeLaMar Theatre.

Ticketing
How do I purchase tickets?

Tickets are available online, by phone and at the box office.

On the page of the show you want to see, you can select a date and click ‘ORDER TICKETS’. Then the floor plan of the hall is displayed where you can select your seats. The colours indicate the seat classes with their rates. The next screen displays an overview of your reservation. Here you get the option to supplement your visit with options like an intermission package or a three-course meal. Next, you need to log in with a DeLaMar account. If you already have an Eventim account, you need to log in with those details.

Our box office staff can also help purchase your tickets. The box office opens at 17.00 for evening shows and remains open until the show begins. In the case of a matinee, the box office opens two hours prior to the starting time of the show. The box office is closed when no shows are scheduled at the theater. 

How do I purchase tickets for a large group (13+ pax)?

For groups of 13 people or more, you can book a group arrangement. DeLaMar Theater offers various theater arrangements such as a drinks and dinner arrangement.

All group arrangements combined with shows at DeLaMar Theater are taken care of by Eventim. Make a reservation now or contact us at delamar@eventim.nl or +31(0)88- 011 2662 for an unforgettable night out for yourself and your guests.

How do I book wheelchair seats?

The wheelchair seats are located in the first class section of the hall, but wheelchair users plus one chaperon get a discount. As a result, they pay the second class rate. If you want to book a wheelchair seat, you can contact us daily by phone at 0900-10 10 202 (Mon through Thurs 10.00 - 22.00, Fri 10.00 - 20.00 and Sat & Sun 10.00 - 18.00 o’clock, only in the Netherlands, local rates apply). Our international number is +31 (0)88 - 011 2610.

Wheelchair seats cannot be booked online.

I have difficulty walking, what is the best seat option for me?

If you use a wheelchair or a walker and are able to get yourself into the hall without any help, your wheelchair or walker will be placed outside the hall. We recommend that you book seats in the hall (not on the balcony) and by the isle. Our employees are happy to help you select the most suitable seats.

Do you charge any service and/or transaction fees?

The pages of each show display all the rates for the various classes of seats. The displayed ticket rates include a service fee. In addition, a €1.85 transaction fee is charged per booking. Submitting e-tickets is free, we charge €3.60 for shipping tickets by mail.

Can I pay for my tickets with a (DeLaMar) gift certificate/coupon?

Podium Cadeaukaart
You can pay online, by phone and at the box office with a Podium Cadeaukaart. When using the gift certificate online, you need a six-figure security code (also known as a PIN code). It is stated on the back of the Podium Cadeaukaart beneath the grey scratch layer. If the amount due is lower than the available credit on the Podium Cadeaukaart, the residual amount remains available on the card. If the amount due exceeds the available credit, you can pay the residual amount in cash or by bank card at the box office or online with iDEAL or credit card.

Theater and Concert voucher
Theater and Concert vouchers can only be used for payments at our theater box office.

Nationale Musicalcard
The Nationale Musicalcard can only be used for shows by Stage Entertainment Nederland and can only be redeemed through the site www.stage-entertainment.nl. For the current offering, check www.musical-card.nl.

DeLaMar gift certificate
DeLaMar gift certificates can only be used to pay at our theater box office directly.

DeLaMar voucher/credit
Your DeLaMar credit can be used both for telephone booking and online. Use the unique code stated on the voucher.

Are gift certificates available?

The Podium Cadeaukaart offers the possibility to gift an entire night out. You determine the amount that will be made available on the card. The Podium Cadeaukaart can be redeemed for tickets to shows at DeLaMar Theater and does not expire.

You can order the Podium Cadeaukaart here. You will receive the Podium Cadeaukaart in your mail. The Podium Cadeaukaart is also sold at our theater box office.

Does CJP provide a discount?

If you are in possession of a CJP card or a student pass, you can purchase up to 2 tickets on the day of the show at a 50% discount. This option becomes available at 12.00 on our website and at 17.00 at our theater box office. The discount doesn't apply for the show Lazarus.

DeLaMar Theater accepts payment with the CJP Cultuurkaart. Cultural coordinators and teachers interested in a show can contact info@delamar.nl. We will work out an appropriate offer together.

When will I receive the tickets I ordered online?

Once your iDEAL or credit card payment has been processed, you will receive the tickets by email immediately or by mail within 1 week.

Do I need to print my tickets?

If you have the tickets on your mobile device and the bar code is legible, we can scan the bar code off your mobile device. If not, you will need to print the tickets and show them upon entering the theater.

Can I cancel or exchange my booking?

If you are unable to use the tickets you purchased, you can exchange them for tickets to another show up to one week prior to the show. We charge a €2.50 administration fee. Send an email to info@delamar.nl if you want to make use of this option.

Once a booking is made, you can no longer make use of special offers or discounts in hindsight.

I have lost my tickets, what should I do?

If you have got your tickets on your mobile device and the bar code is legible, we can scan the bar code off your mobile device. Alternatively, you can request a copy of your tickets at our theater box office if you can provide a valid ID. This is only possible on the day of the show.

If you opted for e-tickets, you can download them at any given time through My Account. If you have lost tickets sent to you by mail, contact us at info@delamar.nl or via 0900-10 10 202 (Mon through Thurs 10.00 - 22.00, Fri 10.00 - 20.00 and Sat & Sun 10.00 - 18.00 o’clock, only in the Netherlands, local rates apply).

Alternatively, you can request a copy of your tickets at our theater box office if you can provide a valid ID. This is only possible on the day of the show.

The show is sold out, is there a waiting list?

Unfortunately there is no waiting list for a sold out show.

DeLaMar Theater
What are the opening hours of DeLaMar Theater?

The box office opens at 17.00 for evening shows and remains open until the show begins. In the case of a matinee, the box office opens two hours prior to the starting time of the show. The box office is closed when no shows are scheduled at the theater. 

Can I view a floor plan of DeLaMar Theater?

Yes, you can! View the floor plan of the Mary Dresselhuys hall and the Wim Sonneveld hall.

Can I view the photo collection?

You can take your time to view the remarkable photo collection prior to the show. More information about the photo collection.

Food & beverages
Will there be an opportunity to eat and/or drink something at the theater prior to or after the show?

DeLaMar Theater harbours a cozy Grand Café serving snacks and drinks. The service is quick so you will make the show on time. After the show, the Grand Café is the place to be for a drink and some relaxation and conversation. More information about food and drinks.

How do I make a reservation for the Grand Café DeLaMar?

You can make reservations for the Grand Café DeLaMar online. For questions, please contact grandcafe@delamar.nl. You can also reach us by telephone from Wednesday through Sunday between 15.00 and 21.00 o’clock at +31 (0)20-555 2605.

All group arrangements (10 pax or more) for shows at the DeLaMar Theater are taken care of by Eventim. Make your reservation now (link), mail delamar@eventim.nl or call +31 (0)88 - 011 2662 for an unforgettable night out!

What is the menu at the Grand Café DeLaMar?

View the menu of the Grand Café (in Dutch).

What are the opening hours of the Grand Café DeLaMar?

For evening shows, Grand Café DeLaMar opens its doors at 17.00 and for matinee shows at 12.00 o’clock. Consult the calendar on the page of the Grand Café to see what days the Grand Café is open.

Can I book an intermission arrangement?

For all shows with an intermission, you can book an intermission arrangement as you purchase your tickets online. Your show doesn’t have an intermission? Then you can opt for a drinks arrangement after the show. If you already have tickets, you can also book an intermission arrangement separately.

What are the possibilities with regards to (group) arrangements?

All group arrangements (10 pax or more) are taken care of by Eventim. Make a reservation now or contact Eventim at delamar@eventim.nl or call +31(0)88 - 011 2662.

My account
My address has changed. How do I notify DeLaMar Theater?

Already got an account? Then you can log in via My account and change your personal details. If this fails, you can mail us at info@delamar.nl.

Where can I register for or unsubscribe from the newsletter?

Want to receive our newsletter (in Dutch)? Leave your email address at the bottom of the site. You will receive an email to confirm your registration.

To unsubscribe from the newsletter, you can click the ‘unsubscribe’ button at the bottom of any mail you have received from us. If this fails, mail us at info@delamar.nl and we will make sure you are unsubscribed.

How can I review, change or delete my details?

Already got an account? Log in via My account to review and/or change your bookings or personal details. Alternatively, mail us at info@delamar.nl to request your personal details. For more information, please review our privacy statement.

Where can I log into my account?

Log in via My account using your email address and password. If you already have an account with Eventim, use the same login details.

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